Refund policy

Returns
You are welcome to return your unopened item within 30 days of purchase, beyond which we we can’t offer you a refund or exchange. This period is from purchase and allows for 1 week for delivery. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Please do not send your purchase back to the manufacturer.

To apply for a refund, please contact us on support@imhi.co.uk for further instructions.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund after 14 days from our refund confirmation email, please check with your bank or credit card company.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@imhi.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@imhi.co.uk and we can assist you through the process.

Shipping
To return your product, you should mail your product to: I Must Have It Ltd, 353 Court Oak Road, Birmingham, B32 2DX, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for damaged or lost items when returning goods to us.